Here are some frequently asked questions.
Where is ReFunk available?
Currently we are operating nationwide in Ireland but we are planning on expanding soon.
What happens if I have an issue with my purchased item?
If you have a problem with your item you should contact the upcycler directly. If you don’t manage to resolve the issue between you, please get in touch with our team at firstname.lastname@example.org.
How do I contact the upcycler?
Once you choose an upcycler, you will be provided with their contact details to discuss the specifics of the job.
What do I do if I haven’t received my item?
If you haven’t received your item, please contact the upcycler for an update. If there is still an issue get in touch with our team at email@example.com.
What is your refund policy?
If you want a refund for an item you haven't received or if the item is damaged or significantly not as described, send your query to firstname.lastname@example.org. If you are seeking a refund for reasons other than these, this will have to be directly arranged between you and the upcycler.
Do you take furniture donations?
Unfortunately not anymore, but we can recommend Oxfam or Freecycle.org, a non-profit network aiming to promote the reuse and recycling of goods throughout Ireland.
How long does it take for my piece to be upcycled?
It varies depending on the size of the job and the upcycler’s capacity but on average 1-2 weeks.
What can an upcycler list for sale?
Any piece of upcycled, restored, or repaired furniture of high quality and in very good condition.
How do upcyclers get paid?
All payments are processed through Stripe. Once you’ve finished a commission job, or made an independent sale, you receive 85% of the final sales price into your bank account.
How does delivery work?
At present, delivery is arranged between customers and upcyclers either using their own transport or via a third party. We are striving to provide our community with a delivery service in the very near future. But we want to make sure it is both as environmentally-friendly and cost effective as possible, so bear with us while we work on this!